Frequently Asked Questions

Ordering

1. How can I place an order?
   To place an order, simply add the desired products to your cart and proceed to checkout. You can pay using a credit card or PayPal. If you need assistance, please contact our customer service team at Support@Shiinora.com.

2. Can I make changes to or cancel my order?
   Once an order has been placed, it cannot be modified or canceled. If you need any assistance, please contact our customer service team as soon as possible, and we will do our best to help you.

3. How do I apply a coupon code or use a gift card?
   To use a coupon code or redeem a gift card, enter the code during checkout and click “Apply.” The discount or gift card value will be deducted from your order total.

Shipping

1. What countries do you ship to?
   We only ship within the United States.

2. What are your shipping rates and options?
   We offer standard shipping at a flat rate of $5.95 for domestic orders within the United States. Shipping times may vary depending on your location but typically range from 10-22 business days.

3. Can I track my order?
   Absolutely! Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your shipment.

Returns & Refunds

1. What is your return policy?
   We accept returns within 21 days of purchase for a full refund or exchange. Items must be in their original condition with all tags and packaging intact.

2. How do I initiate a return?
   To initiate a return, please contact our customer service team at Support@Shiinora.com, providing your order number and the reason for the return. We will guide you through the return process.

3. Who covers the return shipping costs?
   Unless the item was defective or damaged upon receipt, the customer is responsible for return shipping costs.

Order Cancellation

1. Can I cancel my order?
   Unfortunately, once an order has been placed, it cannot be canceled. If you have any concerns, please contact our customer service team, and we will assist you to the best of our abilities.

2. What happens if an item is out of stock?
   In the rare event that an item is out of stock, we will promptly notify you and provide a refund or suggest a suitable alternative.

Payment

1. What payment methods do you accept?
   We accept Visa, MasterCard, American Express, Discover Card, and PayPal for your convenience.

2. Do you offer any discounts or promotions?
   Occasionally, we offer discounts and promotions to our valued customers. To stay updated on our latest offers, consider subscribing to our email newsletter or following us on social media.

3. Do you offer payment plans or layaway?
   At this time, we do not offer payment plans or layaway options. All orders must be paid in full at the time of purchase.

If you have any further questions, please reach out to us at Support@Shiinora.com. We are happy to assist you!